PRIVACY POLICY

Laiharee Group Pte Ltd (“Laiharee Group”, “we”, “us”, or “our”) is a company incorporated in Singapore and operates as the holding and central services entity for a group of companies providing transport, ride-hailing, and related digital platform services.

This Privacy Policy explains how we collect, use, disclose, process, and protect personal data across:

• Laiharee Group Pte Ltd (Singapore – Head Office) 
• Laiharee Lda (Timor-Leste – operating entity) 
• Any subsidiaries, affiliates, or related entities within the Laiharee Group (collectively, the “Group”) 

This policy applies to:

• Users of our ride-hailing platform (“Passengers”) 
• Drivers and fleet partners (“Drivers”) 
• Website and app users 
• Business partners and service providers 

We are committed to complying with applicable data protection laws, including:

• Singapore Personal Data Protection Act (PDPA) 
• Applicable data protection laws in Timor-Leste and other jurisdictions we operate in 

This Privacy Policy applies to all personal data collected through:

• Mobile applications 
• Websites 
• Customer support interactions 
• Driver onboarding systems 
• Payment processing systems 
• Any other services operated by the Group 

We may collect the following categories of personal data:

• Full name 
• Date of birth 
• National ID / passport (for driver verification) 
• Driver’s licence details 

• Phone number 
• Email address 
• Residential address 

• Username and login credentials 
• Profile photo 
• Preferences 

• Real-time GPS location 
• Trip origin and destination 
• Route history 

• Ride history 
• Payment amounts 
• Payment method details (processed via third-party providers)

• IP address 
• Device type and identifiers 
• App usage data 
• Cookies and tracking technologies 

• Vehicle registration and details 
• Insurance information 
• Background checks (where applicable) 
• Performance metrics and ratings 

We collect personal data through:

• Direct input (registration, onboarding, forms) 
• Use of our app or platform 
• GPS and device permissions 
• Customer support interactions 
• Third-party integrations (e.g., payment providers, identity verification services) 
• Business partners and affiliates 

We use personal data for the following purposes:

• Matching passengers with drivers 
• Facilitating ride bookings and dispatch 
• Processing payments 

• Creating and maintaining user accounts 
• Verifying identity 
• Providing customer support 

• Fraud detection and prevention 
• Monitoring platform misuse 
• Ensuring driver and passenger safety 

• Analytics and service improvement 
• Platform optimisation 
• Internal reporting 

• Compliance with applicable laws 
• Responding to regulatory requests 
• Record keeping 

• Promotions and offers 
• Service updates 
• Customer engagement 

You may opt out of marketing communications at any time.

We may disclose personal data to:

• Laiharee Lda (Timor-Leste) 
• Other subsidiaries or affiliates 

This enables centralized operations, support, and platform functionality.

• Payment processors 
• Cloud hosting providers 
• Identity verification services 
• Customer support tools 

• Fleet operators 
• Strategic partners supporting service delivery 

• Government agencies 
• Law enforcement 
• Courts or regulators 

• Mergers, acquisitions, or restructuring 

As a group operating across jurisdictions, personal data may be transferred between:

• Singapore 
• Timor-Leste 
• Other countries where our service providers are located 

We ensure appropriate safeguards are in place, including contractual protections and compliance with applicable laws.

We retain personal data only as long as necessary for:

• Providing services 
• Legal and regulatory compliance 
• Resolving disputes 

Retention periods may vary depending on the type of data and legal requirements.

We implement appropriate technical and organisational measures, including:

• Encryption 
• Access controls 
• Secure servers 
• Monitoring and auditing systems 

However, no system is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Access your personal data 
• Correct inaccurate data 
• Withdraw consent 
• Request deletion 
• Restrict or object to processing 

Requests can be made via the contact details below.

We use cookies and similar technologies to:

• Improve user experience 
• Analyse platform usage 
• Enable certain features 

You can manage cookie preferences via your browser settings.

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Updates will be published on our website or app.

For any privacy-related inquiries reach out to us via the Contact Us form.

Effective Date: 29 April 2026