PRIVACY POLICY

 1. Introduction

Laiharee Group Pte Ltd (“Laiharee Group”, “we”, “us”, or “our”) is a company incorporated in Singapore and operates as the holding and central services entity for a group of companies providing transport, ride-hailing, and related digital platform services.

This Privacy Policy explains how we collect, use, disclose, process, and protect personal data across:

• Laiharee Group Pte Ltd (Singapore – Head Office) 
• Laiharee Lda (Timor-Leste – operating entity) 
• Any subsidiaries, affiliates, or related entities within the Laiharee Group      (collectively, the “Group”) 

This policy applies to:

• Users of our ride-hailing platform (“Passengers”) 
• Drivers and fleet partners (“Drivers”) 
• Website and app users 
• Business partners and service providers 

We are committed to complying with applicable data protection laws, including:

• Singapore Personal Data Protection Act (PDPA) 
• Applicable data protection laws in Timor-Leste and other jurisdictions we operate in 

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through:

• Mobile applications 
• Websites      
• Customer support interactions 
• Driver onboarding systems 
• Payment processing systems 
• Any other services operated by the Group 

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1 Identification Data

• Full name 
• Date of birth 
• National ID / passport (for driver verification) 
• Driver’s licence details 

3.2 Contact Information

• Phone number 
• Email address 
• Residential address 

3.3 Account & Profile Data

• Username and login credentials 
• Profile photo 
• Preferences      

3.4 Location Data

• Real-time GPS location 
• Trip origin and destination 
• Route history 

3.5 Transaction Data

• Ride history 
• Payment amounts 
• Payment method details (processed via third-party providers)

3.6 Device & Technical Data

• IP address 
• Device type and identifiers 
• App usage data 
• Cookies and tracking technologies 

3.7 Driver-Specific Data

• Vehicle registration and details 
• Insurance information 
• Background checks (where applicable) 
• Performance metrics and ratings 

4. How We Collect Data

We collect personal data through:

• Direct input (registration, onboarding, forms) 
• Use of our app or platform 
• GPS and device permissions 
• Customer support interactions 
• Third-party integrations (e.g., payment providers, identity verification services) 
• Business partners and affiliates 

5. Purposes of Data Collection

We use personal data for the following purposes:

5.1 Service Delivery

• Matching passengers with drivers 
• Facilitating ride bookings and dispatch 
• Processing payments 

5.2 Account Management

• Creating and maintaining user accounts 
• Verifying identity 
• Providing customer support 

5.3 Safety & Security

• Fraud detection and prevention 
• Monitoring platform misuse 
• Ensuring driver and passenger safety 

5.4 Business Operations

• Analytics and service improvement 
• Platform optimisation 
• Internal reporting 

5.5 Legal & Regulatory Compliance

• Compliance with applicable laws 
• Responding to regulatory requests 
• Record keeping 

5.6 Marketing (where permitted)

• Promotions      and offers 
• Service      updates 
• Customer      engagement 

You may opt out of marketing communications at any time.

6. Sharing of Personal Data

We may disclose personal data to:

6.1 Group Entities

• Laiharee Lda (Timor-Leste) 
• Other subsidiaries or affiliates 

This enables centralized operations, support, and platform functionality.

6.2 Service Providers

• Payment processors 
• Cloud hosting providers 
• Identity verification services 
• Customer support tools 

6.3 Business Partners

• Fleet operators 
• Strategic partners supporting service delivery 

6.4 Regulatory Authorities

• Government agencies 
• Law enforcement 
• Courts or regulators 

6.5 In Business Transactions

• Mergers, acquisitions, or restructuring 

7. Cross-Border Data Transfers

As a group operating across jurisdictions, personal data may be transferred between:

• Singapore      
• Timor-Leste      
• Other countries where our service providers are located 

We ensure appropriate safeguards are in place, including contractual protections and compliance with applicable laws.

8. Data Retention

We retain personal data only as long as necessary for:

• Providing services 
• Legal and regulatory compliance 
• Resolving disputes 

Retention periods may vary depending on the type of data and legal requirements.
 

9. Data Security

We implement appropriate technical and organisational measures, including:

• Encryption      
• Access controls 
• Secure servers 
• Monitoring and auditing systems 

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal data 
• Correct inaccurate data 
• Withdraw consent 
• Request deletion 
• Restrict or object to processing 

Requests can be made via the contact details below.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience 
• Analyse platform usage 
• Enable certain features 

You can manage cookie preferences via your browser settings.

12. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website or app.

14. Contact Us

For any privacy-related inquiries reach out to us via the Contact Us form.

Last Updated: 29 April 2026