SAFETY

SAFETY AT LAIHAREE

Moving Safely, Together

At Laiharee, safety is not a feature — it is a core operating principle that shapes how our platform is designed, how drivers are onboarded, and how every trip is managed.

We bring together technology, operational controls, and community standards to help create a safer experience for passengers and drivers across every journey.

A SAFER PLATFORM BY DESIGN

Every trip on Laiharee is supported by built-in systems designed to promote transparency, accountability, and real-time awareness.

Real-Time Trip Tracking

All rides are monitored through GPS from start to finish, creating a digital record of each journey. This helps ensure trips are visible and traceable if any issue arises. 

Verified Accounts

Passengers and drivers must register with verified information. This helps ensure that people using the platform are identifiable and accountable.

In-App Communication

Communication between passengers and drivers occurs within the app, helping protect personal contact details and maintain privacy.

TRUSTED DRIVERS

We aim to maintain a reliable and professional driver network.

Driver Screening

Drivers are required to:

• Provide      valid identification 
• Submit      licensing and vehicle documentation 
• Meet      local regulatory requirements 

Where applicable, additional checks may be conducted before a driver can begin accepting trips.

Vehicle Standards

All vehicles on the platform must:

• Be      roadworthy 
• Meet      safety and regulatory requirements 
• Be      maintained in clean and safe condition 

SAFETY DURING YOUR TRIP

We empower both passengers and drivers with tools and expectations that support safer journeys.

Ride Transparency

Before your trip begins, you can view:

• Driver      name and profile 
• Vehicle      details 
• Licence      plate 

This helps ensure you are entering the correct vehicle.

Share Your Journey

Passengers may share trip details with trusted contacts, allowing others to track their journey in real time.

Emergency Support

If something unexpected happens:

• Emergency      services can be contacted 
• Trip      details and location can be shared quickly 

Two-Way Ratings

After each trip, both drivers and passengers provide feedback.
This system helps maintain quality and accountability across the platform. 

INCIDENT RESPONSE & SUPPORT

While most trips are completed without issue, we take incidents seriously.

24/7 Support Channels

Users can report issues through the app or support channels at any time.

Incident Review

We may investigate:

• Safety      complaints 
• Misconduct      
• Suspicious      activity 

Action & Enforcement

Where necessary, we may:

• Suspend      or remove users 
• Restrict      platform access 
• Cooperate      with authorities 

COMMUNITY STANDARDS

Safety is a shared responsibility.

All users must:

• Treat      others with respect 
• Follow      applicable laws and road rules 
• Avoid      harassment, discrimination, or unsafe behaviour 

Failure to meet these standards may result in removal from the platform.

SAFETY STARTS WITH AWARENESS

We encourage all users to take simple steps to stay safe:

For Passengers:

• Confirm      vehicle and driver details before entering 
• Sit      in the back seat where possible 
• Share      your trip with someone you trust 

For Drivers:

• Only      pick up passengers through the app 
• Verify      rider identity where necessary 
• Prioritise      safe pickup and drop-off locations 

Safe behaviour from both sides helps reduce risk and improve the overall experience.

LOCAL SAFETY APPROACH

Through Laiharee Group (Singapore) and Laiharee Lda (Timor-Leste), we adapt our safety practices to local conditions, including:

• Local      transport regulations 
• Infrastructure      realities 
• Community      expectations 

This ensures our approach is not just global — but practical and effective on the ground.

CONTINUOUS IMPROVEMENT

Safety is not static. We continuously review and improve:

• Platform      features 
• Driver      onboarding standards 
• Incident      response processes 

We may introduce new tools, policies, or requirements as the platform evolves.

NEED HELP?

If you have a safety concern or need assistance reach out to us via the Contact Us form.